Exceptional Customer Service in Utilities: Power On Achieves a 96 NPS

At Power On, we put customer service at the heart of every project. From design to delivery, our teams focus on making the process simple, efficient, and collaborative. That focus is reflected in the feedback we receive – and in the industry-leading scores we’re proud to share.

Industry-Leading Customer Satisfaction Scores

We independently carry out monthly surveys to understand how we are delivering for our customers. We are committed to making things as easy as possible for our customers and listening to customer feedback helps us to continually improve our service.

Two key performance measures guide our approach:

Net Promoter Score (NPS): 96
(A score above 70 is considered excellent in any industry. Ours place us among the very top-rated utilities infrastructure providers in the UK.)

Customer Effort Score (CES): 1.8

(Lower is better – this means our customers find it very easy to work with us. The UK average is 4.6)

These results demonstrate the value and service strength that Power On consistently offers.

What Customers Say About Working with Power On

We regularly receive positive feedback from developers, contractors, and consultants – and some clear themes consistently stand out:

1. Clear, responsive communication
2. Strong, reliable points of contact – customers often highlight their Power On contact as a key strength
3. Technical expertise – particularly in delivering innovative designs and practical solutions

Here are just a few examples of what customers have told us recently:

“Open communication between project managers – really helpful team. You can ask anything and they’ll support straight away.”

“Power On is one of the most user-friendly IDNOs to work with.”

“I’ve done about 8 jobs with Power On and the service has always been exceptional”

“The whole process was very easy – communication was strong throughout. Our project manager was on site weekly and made everything straightforward.”

A Customer-First Approach

Our service model is based on partnership. We’re not just delivering utilities – we’re working alongside our clients to help their projects succeed. That’s why we:

1. Keep communication open at every stage
2. Assign dedicated contacts who stay close to each project
3. Focus on making each step as easy and stress-free as possible

When our customers succeed, we succeed. It’s that simple.

See Why Customers Keep Coming Back

We’re proud of the relationships we’ve built and the feedback we continue to receive. If you’re looking for a utility partner known for excellent customer service, let’s talk.

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